FREQUENTLY ASKED QUESTIONS

1. How long does it take for my order to arrive?

Domestic shipments have an estimated delivery time of 2 to 4 business days, depending on the location. For international shipments, the timeframe varies between 10 to 15 business days.

2. Can I make exchanges or returns?

Yes, you can make changes or returns within the first 30 calendar days after receiving your purchase. Garments must be in perfect condition, with tags and original packaging.

3. What payment methods do you accept?

We accept payments with:

  • Credit and debit cards (Visa, Mastercard, American Express).
  • Bank transfers and cash payments through platforms such as PSE.
4. How can I find my size?

Consult our Size Guide available for each product in our online store to choose the size that best fits you.

5. How can I make a purchase on Zephir?

You can make your purchases directly through our website, selecting your favorite products, adding them to your cart, and completing the checkout process. You can also purchase through our digital channels such as WhatsApp and Instagram.

6. Do you ship internationally?

Yes, we ship both domestically and internationally. Shipping costs and delivery times may vary depending on the location.

7. How can I track my order?

Once your purchase is complete, you will receive an email with the tracking number. You can also contact us for more details.